FiveUp is built for local service businesses that care about their reputation and want to grow through word of mouth — without adding anything to their plate or spending a ton of money on marketing. If you run a business where the quality of your work matters and your customers are happy but you're just not getting enough reviews to show for it, FiveUp is for you. We work with service-based businesses that want more reviews, higher Google rankings, and a steady flow of inbound leads. If you're already using a CRM or a payment processor to manage your customers, FiveUp plugs right in. If you're not, we'll work with you to find the best setup.

A few things. First, every review request FiveUp sends includes a personalized image with your customer's name and your business owner's face — making it feel personal, not robotic. This alone significantly increases the chances of someone actually clicking and leaving a review. Second, FiveUp doesn't just collect reviews — we reply to every single one with AI, repurpose your best reviews into branded social media posts, and automatically ask happy reviewers for referrals. It's a full reputation engine, not just a review request tool. Third, we set everything up for you on a 1-on-1 call and handle the heavy lifting so you never have to learn new software. And finally, at $99/month with no contracts, FiveUp delivers more than platforms charging $125–$300/month for similar or fewer features.

Yes — and this is becoming one of the most important reasons to take your reviews seriously right now. AI search tools like ChatGPT, Gemini, and Perplexity don't just make up recommendations. They pull from real data across the internet — including your Google reviews, your star rating, the actual text in those reviews, how recently they were posted, and whether you're responding to them. When someone asks ChatGPT "who's the best plumber in Hamilton?" the AI is looking at the same signals Google uses: review volume, recency, sentiment, and engagement. According to BrightLocal's 2026 survey, 45% of consumers now use AI tools to find local services, up from just 6% one year ago. Whitespark's 2026 Local Search Ranking Factors report also introduced AI search visibility as a ranking category for the first time, confirming that review signals directly influence which businesses get recommended by AI. FiveUp strengthens every one of these signals — more reviews, fresher reviews, keyword-rich review text from real customers, and AI-powered replies that show your business is active and engaged. You're not just building a reputation for today's Google. You're building one for tomorrow's AI-driven search.

When FiveUp sends a review request to your customer, it doesn't just send a plain text message. It includes a custom image featuring your face (or your team's photo) along with the customer's first name. So instead of a generic "please leave us a review" message, your customer sees something that feels like it came directly from you. This personal touch makes a big difference. People are far more likely to open, engage with, and actually leave a review when the request feels human and familiar rather than automated and impersonal. It's one of the biggest things that sets FiveUp apart from other review tools on the market. Try it for yourself: Click here

Nope. Once FiveUp is set up and connected to your CRM, the entire system runs on its own. Review requests go out automatically after every job, follow-ups are sent to anyone who doesn't respond, every review gets a personalized AI reply, and your best reviews get turned into social media posts. You don't need to log into any software, learn any new tools, or add anything to your daily routine. If you ever want to check in on how things are going, you'll have access to your own dashboard. But you don't have to. We handle it all so you can focus on what you do best.

FiveUp integrates with most major CRMs, booking tools, POS systems, and invoicing platforms used by service businesses. That includes Jobber, Housecall Pro, ServiceTitan, Workiz, QuickBooks Online, Square, and many more. If your CRM isn't on that list, we can likely connect it through Zapier, which gives us access to thousands of additional apps. Not sure if yours is supported? Just ask us on your demo call and we'll confirm before you sign up. If there's a way to connect, we'll find it.

That's a great position to be in. But here's the thing: Google doesn't just care about how many reviews you have. It cares about how recently you got them, whether you're responding to them, and whether new ones are coming in consistently. A business with 200 reviews from last year will get outranked by a competitor with 80 reviews that are fresh and flowing in every week. FiveUp keeps that momentum going so your reviews never go stale. On top of that, we reply to every single review with AI, turn your best ones into branded social media posts, and request referrals from your happiest customers. So even if you've already built a strong review base, FiveUp makes sure it keeps working for you and keeps bringing in new business.

Absolutely. While FiveUp works best when it's connected to a CRM so everything runs automatically, it's not a requirement. If you don't use a CRM, you can still send review requests with one click directly through a FiveUp review request form which you can use on mobile or desktop without ever needing to login. That said, most businesses we work with do use some kind of system to manage their customers, even if it's just a spreadsheet or an invoicing tool like QuickBooks. On your demo call, we'll walk through what you're currently using and find the best way to get FiveUp working for you.

Yes, and it's one of the best parts about working with FiveUp. This isn't a "figure it out yourself" kind of tool. On your onboarding call, we sit down with you one on one, connect everything to your system, customize your review requests, and make sure the entire engine is built around your business. Most calls take under 30 minutes, and by the end of it, your system is live and ready to start bringing in reviews. Every FiveUp client gets this personal setup because we want to make sure it's done right from day one.

Not long at all. Your onboarding call takes about 30 minutes, and from there we handle the rest. Most businesses are fully up and running within 24 hours, sometimes even the same day depending on when we hop on the call. There's no lengthy setup process and nothing complicated on your end. By the time you wake up the next morning, your reputation engine is already working.

When you sign up, we take your past customer list and reach out to them gradually with personalized image review requests over the following weeks. We space them out intentionally so the reviews come in at a natural pace, which is exactly what Google wants to see. You don't have to write a single message or follow up with anyone. Just upload your list and FiveUp handles everything from there. Most businesses see a significant wave of new reviews within the first 30 days, and it's not uncommon to start seeing results within the first week.

Each customer receives one review request after their service is complete. If they haven't clicked on the review link, FiveUp follows up 1 to 3 times with friendly reminders. We recommend at least 2 follow-ups for best results, but this is something we can adjust together during your onboarding call or at any point after. We never spam your customers. FiveUp only reaches out during a review reactivation or after a completed job, so it always feels natural and respectful of your customer relationship.

Great question. Once a customer leaves a review through FiveUp, we stop all messaging to them automatically. No more requests, no more follow-ups, unless you service them again. For the review reactivation, if you have past customers who already left you a review before FiveUp, just let us know and we can exclude them. That said, Google actually favours recent reviews, so it can be valuable to have a past reviewer update their review with fresh feedback.

If you serve the same customers on a regular basis, you obviously don't want them getting a review request every single visit. FiveUp has a built-in cooldown period so that recurring customers only get asked once within a set timeframe. During your onboarding call, we'll work with you to find the right interval based on how often you see your customers, whether that's every 30, 60, or 90 days. That way your customers always feel appreciated, never annoyed.

No, and we'd never promise that. No one can remove or block a legitimate Google review. That's against Google's policies. What FiveUp can do is help make sure the bad ones are the exception, not the norm. When you're consistently collecting reviews from happy customers, the occasional negative one gets buried under dozens of five-star reviews. And when a negative review does come in, FiveUp responds to it quickly and professionally with AI, which shows potential customers that you care and take feedback seriously. In many cases, that response matters more than the review itself.

Every time you get a great review, FiveUp can turn it into a branded social media post and share it to your Facebook and Instagram. Instead of your reviews just sitting on Google where only people who search for you will see them, they get put in front of your entire audience. It keeps your business top of mind, builds trust with people who follow you, and gives you consistent content without you having to create anything. Think of it as turning your happiest customers into free marketing that works for you every single day.

It depends on factors like the size of your customer list, how recent your contacts are, and the type of service you provide. During the review reactivation, most businesses see 5 to 15% of their past customers come back and leave a review. So if you upload 500 past customers, you can expect somewhere between 25 and 75 new reviews in the first few weeks. For ongoing review requests after each new job, we typically see 20 to 30% of customers leave a review. So if you're completing 50 jobs a month, that's 10 to 15 new reviews every single month on autopilot. The key is consistency. When every customer is being asked and followed up with automatically, reviews compound fast.

Fast. Most businesses see their first new reviews within 24 to 48 hours of launching the review reactivation. By the end of your first week, you'll likely have more new reviews than you've gotten in the past few months combined. From there, the system keeps working in the background after every completed job, so the momentum never stops. The longer FiveUp runs, the stronger your Google presence gets.

We don't guarantee a specific number of reviews because the results depend on factors we can't control, like the size of your customer list, how happy your customers are, and how recently you've served them. What we can guarantee is that FiveUp will reach out to every single customer, follow up with those who don't respond, and give your business the best possible chance of getting the review. Most businesses that use FiveUp consistently see a noticeable increase in reviews within the first week. And if after 14 days you don't feel like it's a fit, you haven't paid a dollar.

Yes. Every new FiveUp client gets a 14-day free trial. That means your review reactivation starts, reviews begin coming in, and you get to see real results before you ever pay anything. No credit card surprises, no commitment. If you love it, you stay. If not, you walk away. Simple.

FiveUp charges in your local currency. If you're in Canada, you pay $99 CAD. If you're in the United States, you pay $99 USD. We believe in meeting businesses where they are, not adding unnecessary confusion with exchange rates or foreign currency charges on your credit card statement. What you see is what you pay.

No contracts. No long-term commitments. FiveUp is $99/month and you can cancel anytime. We keep our clients because the system works, not because they're locked in. If FiveUp isn't delivering value, you're free to leave whenever you want.

Your billing starts the day your 14-day free trial ends. From there, you're billed once a month on that same date. Simple, predictable, no surprises.

Yes. FiveUp offers a 30-day satisfaction guarantee. If you're not happy within 30 days of your first payment, just reach out to us at [email protected] and we'll give you a full refund. No hoops, no hassle. Between the 14-day free trial and the 30-day guarantee, you have well over a month to see real results before making any long-term commitment. We're that confident it'll work for you.

Yes if you have a way to collect customer contact info at the point of sale, FiveUp works just as well. Alternatively, you could use FiveUp's review request form to send personalized review requests in a click. The review request system, review replies, and GBP optimization apply to any local business that shows up on Google Maps.

Right now, FiveUp is available in Canada and the United States. We're starting with Canadian businesses and expanding into the US market. Pricing is available in both CAD and USD, depending on your country.

You can reach us by email at [email protected], by phone at (647) 370-7071, or by filling out our contact form. We're here for you and we're happy to help!